Hey there!

I'm Aaron

I'm a human-centred designer & researcher across the design disciplines of service, strategic and product design - focused on improving and reimagining customer and employee experiences. I grew up, and currently based, in Melbourne, Australia. I've been lucky in my career to work on many different design problem spaces and leading design teams within various industries across Sweden, Denmark, the United States and Australia.

Past Experience

A mixture of experience in academia, start-up environments, big corporate, to small agencies and consultancies and, currently, one of the biggest tech product companies in the world.
  • Principal Strategic Service Designer / Researcher
    (Block / Cash App)
    Influencing and leading service and product innovation initiatives across the Cash App experience.
  • Design Lead / Manager
    (Fjord)
    Leading teams of designers on Service and Product Design engagements for clients across various industries.
  • Lead Service and UX Designer
    (FutureGov)
    Led Service Design and UX projects that were helping the Australian Government design and reimagine public services for the digital age, across local, and state government departments.
  • Senior Service Designer
    (The Design Practice, Telstra)
    Helping to lead the transformation of Telstra into a design-led organisation by:
    - Embedding the Design process, and tools, across the organisation through education
    - Leading customer-centric design projects (service, product, and strategy) within retail, mobile and broadband.
  • Interaction Designer and Design Researcher
    (Danish Technology Institute)
    Designer and design researcher on exploratory industry-related projects associated with the Danish Technological Institute's Community-Based Innovation Consortium.
  • Interaction Design Lecturer and PhD Candidate
    (IT University of Copenhagen)
    PhD Candidate in the area of Quantified Self / Reflective Practice within Interaction Design

    Lecturing position for the Interaction Design core subject (in the Digital Design and Communication Master Degree).
  • Co-Founder & Designer
    (Partly Cloudy)
    - Co-founded small Interaction Design/Service Design startup
    - Involvement in business incubator programme
    - Partly Cloudy was about colliding interaction and service design into the development of unique and engaging experiences for all.
  • Senior Consultant
    (Litmus Group)
    Completed engagements with Australia's leading companies in various industries in various roles.
  • PhD, Design Research in Interaction Design (Incomplete)
    (University of Copenhagen)
    Master of Interaction Design
    (Malmö University, MEDEA, Sweden)
  • Postgraduate Diploma Graphic Design
    (RMIT)
  • Bachelor of Information Systems
    (The University of Melbourne)

Publications & Presentations

Academic conference proceedings and presentations to EU-funded exhibitions.
  • Wearable Probes for Service Design
    (ServDes Conference, Lancaster UK, 2014)
  • Sustainable Materialism
    (Thesis, Malmö University)
  • City & Art Exhibition
    (Istanbul, Turkey)
  • Time, Interaction, and Design in Support of a Good Life
    (CHI, Paris 2013)
Master of Interaction Design

Education

Starting in information technology and gradually making my way to design.

Posts

Here are a few random things over the years, I've done... or written about. You might find them interesting.

Wearable Probes

‘Wearable probe’, a probe concept that captures sensor data without distracting service employees published and presented at ServDes Conference, Lancaster UK 2104.

STI Tracing & IxD

Decreasing sexually transmitted diseases with Interaction Design: paving the way for an alternative solution for the LGBTI community.

Publicy Private: City & Art, Istanbul

Creating 'urban interventions' in both London and Istanbul, culminating in exhibitions in both cities and aninternational conference at the Minar Sinan.

Shapez Match Kid's Game

A side project to develop our first iOS App. I designed (co-partnered) and developed the code.

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